Privacy Policy

We know that you care about how your personal data/information is used and shared. We at Questy appreciate your trust that we will do so carefully and sensibly. Questy is committed to the security, availability, confidentiality, and processing integrity of all the data collected. This privacy policy is applicable to its online platforms, including its website and applications, administrative tools, assessment portals, surveys, and e-commerce sites. As a result, by visiting any of our sites you are accepting the practices described in this Privacy Policy. In this Privacy Policy, the terms “Questy”, “Company”, “We” and “Us” refer to Promact Infotech Pvt. Ltd.

Overview and Information that is Gathered by Questy

The information Questy learns from its customers is used to deliver our services, personalize, and continually improve the online experience of Questy’s customers. All information is gathered and stored in India.

The Company Promact Infotech Pvt. Ltd. operates in India. If you are located in the United States, European Union, Canada or elsewhere outside India, please be aware that any information you provide to the Company will be transferred to India. The company will ensure that your data is adequately protected and treated in a way that is consistent with and respects the relevant laws.

Here are the types of information Questy gathers:

Information You Provide

Questy receives and stores any information you enter on Questy’s online platforms. For example, you provide information when you search for a product, register your email id, take an assessment, place an order, provide information in your account or communicate with us by email or otherwise. As a result of those actions, you might supply Questy with information such as your name, address, and phone numbers, credit card information, e-mails to us, or replies you submit during the assessments.

You can choose not to provide certain information. However, your decision not to provide your information may limit your ability to take advantage of all the available features. Questy uses the information that you provide for purposes such as generating personal characteristic information, responding to your requests efficiently and accurately, and customizing and/or improving our products and or platforms.

Automatic Information

Questy receives and stores certain types of information whenever you interact with its online platforms. For example, like many websites, Questy uses “cookies” to store your login information. Other examples of information collected and analyzed include the Internet protocol (IP) addresses you use to connect your computer to the Internet, login details, email address, password, computer, and connection information such as browser type and version, operating system and platform, purchase history, the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time, cookie number, and products or other details you viewed or searched for. If you have any other questions about our Privacy Policy, please email us at [email protected]

Questy does not link IP addresses to personally identifiable information on its website; however, we reserve the right to link IP addresses and other information supplied by the Internet Service Provider (ISP) to personally identifiable information in order to protect the integrity of our system and for security purposes.

The Internet is a global environment. By using this site and sending information to us electronically, you consent to trans-border and international transmission of any data that you may choose to supply us. Information transmissions to this site and emails sent to us may not be secure. Given the inherent operation and nature of the Internet, all Internet transmissions are done at the user’s own risk.

E-mail Communications

If you do not want to receive email or other mail from us, please unsubscribe by contacting us at [email protected]

Cookies

Cookies are small text files that a website transfers to your computer’s browser. Cookies are used by Questy to measure traffic patterns, personalize content, and control security. The cookies we use supply non-personally identifiable information, but they may identify your computer, browser and Internet specifications.

You may decline these cookies by changing your setting, however, please note that by doing so may impact the way certain features work and services provided by Questy. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed using the tools available in some browsers. Please review your web browser’s "Help" files to learn about how to modify your cookie settings.

Information Sharing with Third Parties

Questy is committed to maintaining a healthy relationship with its customers and values the information provided on its online platforms. Questy does not share customer information with third parties for purposes outside the scope of the products and services we provide. We will never share, sell, or rent your personal information to third parties for promotional use. However, this list of third parties excludes our website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Questy may disclose any information about you to government, regulatory authorities or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including the legal summons), to protect the property and rights of Questy or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

Questy may also be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Security of Information

Questy is very concerned about safeguarding the confidentiality of your information. We use a variety of industry-standard administrative, physical, and security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Questy strives to protect the security of your information during transmission, which encrypts information you input on protected sites.

All payment transactions are processed through a gateway provider and credit card information is not stored or processed on our servers.

It is important for you to protect against unauthorized access to your usernames and passwords and to your computer. Be sure to sign off when finished using a shared computer.

Access to Information

Questy gives you access to your account information for the limited purpose of viewing and, in certain cases, updating that information. This list may change as our online platforms evolve.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.

As discussed above, you can always choose not to provide information. Please be advised, however, that certain information may be required in order to fully utilize our services.

Information collected through our Mobile App

In Short: We collect information regarding your mobile device when you use our App.

If you use our App, we also collect the following information:

Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s camera, microphone, file, storage and other features.

Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.

This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.

Changes to Privacy Policy

Questy reserves the right to change the terms of this Privacy Policy from time to time by posting an updated Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes or updates. Any changes to the Policy will be notified by a notice at https://questy.xyz/

Grievance Redressal: In compliance with its Privacy Policy, Questy commits to resolve complaints about the collection or use of your personal information. If you have any issues or grievances concerning this Policy or with the manner in which we collect or store your information, your access or in any respect related to your personal information provided to us, please write to us at [email protected] and we shall redress your grievances. We will do everything we reasonably can in our power to ensure that your grievances are attended to and addressed within 30 days from the date of receipt of your email.

Please contact us with requests for data access, data deletion, or any other questions. We can be reached at [email protected].