Privacy Policy

Data privacy is important to Questy, and when it comes to your data, we’re committed to protecting it and providing transparency about the information we collect from you and how we use it. This Privacy Policy is designed to let you know the information we collect about you on our website, including from individuals who register to use the Questy for availing this service. This Privacy Policy describes Questy’s privacy practices in relation to the use of the websites, and the related applications and services offered by Questy, as well as individual choices regarding use, access and correction of personal information. In this Privacy Policy, the terms “Questy,”, “Company”, “We” and “Us” refer to Promact Infotech Pvt. Ltd.

Types of Data We Collect

Questy collects, processes, and retains information about you when you visit the websites or use the services. You may choose to provide Questy with information, such as your name, email address, company information, telephone number, or other information, to use the services or so we can follow up with you after your visit. Certain data elements requested of you by the Websites are “mandatory” or “required,” and failure to provide this data may make it impossible for Questy to provide its services to you. In cases where requested data elements are not mandatory or required, you may choose not to provide the requested data without any consequences to the availability or the functioning of the services. We may combine other publicly available information with the information that you provide to us to enhance and optimize our Websites and services for you.

Questy may observe your activities, interactions, preferences, and other computer and connection information relating to your use of the Website and the Services. Questy may also use log files, cookies and similar technologies to collect information about the pages you view, links you click on, and other actions you may take when accessing the Websites and services. For more information about our use of these technologies, please see the Cookies section below.

We may collect and store this information and combine this information with other personal information you may have provided. We collect information like errors, crashes, failures to provide improvements, actions performed and services rendered.

If the Company determines that any information you have provided or uploaded violates the terms of this Policy, the Company has the right, in its absolute discretion, to delete or destroy such information without incurring any liability to you.

How We collect Information

The Company shall collect the information that are provided by you as direct user input in the course of your use of the systems or the services provided by the Company. By submitting your information, you hereby agree to this storage, transfer and/or processing. The Company takes all reasonably necessary steps to ensure that your information is treated securely and in accordance with this privacy policy and the relevant regulations. The information collected with respect to your use of the Website may include IP addresses, details of your computer system, device id, browser detail and location.

Cookies

"Cookies" are files that would be placed in your computer system’s or device’s hard drive and browser and are intended to improve your experience of use of the Questy, by enabling us to track your usage of Questy and preference, a history of the pages you view, time, date and other user information. You may decline these cookies by changing your settings, if permitted. However, do note that doing so may impact certain features. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed using tools available in some browsers. Please review your web browser "Help" file to learn the best way to modify your cookie settings.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

The Company will comply with requests and directions of all governmental, law enforcement or regulatory authorities, which it believes in good faith to be in accordance with any applicable law. Such compliance may include disclosing to the governmental, law enforcement or regulatory authorities information submitted by you or collected in relation to your use of the Company’s services including any personally identifiable information. By using the Company Systems and receiving Company’s services, you consent to the Company’s disclosure of information to governmental, law enforcement or regulatory authorities.

The Company is operated in India. If you are located in the United States, European Union, Canada or elsewhere outside of India, please be aware that any information you provide to the Company will be transferred to India. The Company will ensure it receives adequate protection and is treated in a way which is consistent with and respects the relevant laws.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To follow up with them after correspondence (live chat, email or phone inquiries).

Data Security

The information that you provide, subject to disclosure in accordance with this Policy, shall be maintained in a safe and secure manner. The Company’s databases and information are stored on secure servers with appropriate firewalls.

As a user, you have the responsibility to ensure data security. You must not disclose to any person the authentication parameters that are assigned to you including your username or password for your use of the Website. You acknowledge that you will be solely responsible for all acts committed by use of your username /other authentication parameters.

Given the nature of internet transactions, the Company does not take any responsibility for the transmission of information collected from you or are generated by your use of the services. Any transmission of such information over the internet is done at your sole risk.

While the Company will use all reasonable efforts to ensure that any information collected from you or are generated by your use of the services is safe and secure, it offers no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.

If the Company discovers there has been a breach of your information that poses a risk to the rights and freedoms of individuals who are residents in the EEA, it will report it to the relevant national supervisory authority for data protection without undue delay. The Company will record all data breaches regardless of their effect.

If the breach is likely to result in a high risk to the rights and freedoms of individuals who are residents in the EEA, it will notify the affected individuals that there has been a breach and provide them with information about its likely consequences and the mitigation measures it has taken.

Accessing and Updating Your Information

You can change, alter of otherwise modify or update the information submitted by you at any time by accessing the Company Systems and authenticating yourself by using your registered username or accessing your user account, as applicable.

You have the right to obtain confirmation from the Company that we have retained personal information about you, as well as a written description of the nature of that personal information, the purposes for which it is being used, the sources of the personal information and a list of the recipients with whom we have shared your personal information. You also have the right to request the modification or deletion of any personal information retained by the Company that is inaccurate. Please contact us at the address appearing below to inquire about your personal information.

Even if you are no longer registered, Questy will maintain copies of your information in its internal records, systems, and databases. Questy will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as long as it is necessary. We will continue to treat your personal information in accordance with this Privacy Policy.

The Company reserves the rights to retain any information regarding your usage of the services of the Company but you have the right to ask as to delete it. The Company at its sole discretion may permit or deny the change of any information, if it reasonably believes that the same is required to observe its obligations under applicable laws.

Amendments to The Privacy Policy

This policy is subject to change at the Company’s sole discretion. Any changes to the Policy will be notified by a notice at https://www.questy.xyz/

Complaints

If you have any issue or grievance with respect to this Policy or with the manner in which we collect or store your information, your access or in any respect related to your personal information provided to us, please write to contact@questy.xyz, who shall redress your grievance. We will do everything we reasonably can to ensure that your grievance is attended to and addressed within a period of 30 days from the date of receipt of your grievance.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us through the information below:

Promact Infotech Private limited
B-301, Monalisa Business Center,
Near More Mega Store, Manjalpur,
Vadodara, Gujarat, India - 390011
+91 - 992-503-6216 (Office)

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